Help & User Guide
Frequently asked questions and guidance for using Emporania.
Getting Started
How do I connect my eBay account?
Go to Channels & API Keys in the sidebar and click Connect eBay. You'll be redirected to eBay's authorization page. Grant access, and Emporania will store your credentials securely.
How do I add a product?
Click '+ New Listing' in the sidebar. Fill in your product details, choose your channels, and publish. Emporania pushes the listing to all selected channels simultaneously.
Where do my images live?
Images are stored in your own S3-compatible bucket (configured in Settings → Storage). Emporania never hot-links marketplace images.
Listings & Channels
What happens when an item sells?
Emporania's sale-detection sweep detects the sale and automatically ends the listing on all other channels within the sweep window. This is the core feature — preventing double-sales.
Can I sell the same item on multiple channels at once?
Yes. Create one product and publish it to as many connected channels as you like. When it sells anywhere, all copies are delisted.
What is the difference between TRACKED and UNLIMITED inventory?
TRACKED products trigger a cross-channel delist when they sell. UNLIMITED products never delist on sale — useful for digital goods or items you can reproduce.
Settings & Administration
How do I add team members?
Go to Members in the Admin section of the sidebar and click + New Member. You can assign roles: Owner, Manager, or Staff.
Where do I configure email sending?
Go to Settings → Integrations → Email. Emporania supports SMTP, Mailgun, and Mailjet.
How do I set up billing?
Go to Settings → Billing to enter your Stripe API keys and configure subscription tiers. The Store → Ledger page shows your payment history.
Security
How are my marketplace credentials stored?
Channel credentials are encrypted at rest using your APP_SECRET. They are decrypted only just-in-time inside the worker — never logged or exposed to the web layer.
How do I ban an IP address?
Go to Security in the Admin sidebar. Enter the IP and reason. The ban is enforced immediately.
Can I force a team member to reset their password?
Yes. Open the member's detail page and use the Password card to set a new password with 'force change on next login' checked.
Need more help? Contact support via the contact form on the home page.